Refund policy

Return and Exchange Policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

Send us an email at info@laylo.co.za, or a message on our contact portal and we will provide you with further instructions.

What items are returnable?

Within 15 days from the date of purchase

In unused and resellable condition

In the original packaging with all the tags intact

The item I received is damaged

If the purchased product is faulty, reach out to us within 3 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund/exchange options?

The following refund options are supported:

1. Full refund (cash back)
2. Refund to store credit
3.  Exchange for another item or a different size

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my exchanged item?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your exchange request. If approved, the new item will be processed within 5 - 7 working days after approval.

If you have any further queries regarding returns or refunds, please reach out to us.